Refund Policy

# Return, Refund & Replacement Policy**Last Updated:** [Insert Date]At **Jhakanaka**, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.## 1. Return EligibilityProducts may be eligible for return if:* The product received is damaged.* The product received is defective or not working properly.* The wrong product was delivered.* The product is significantly different from the description shown on the website.To be eligible for a return, the product must:* Be returned within **7 days** of delivery.* Be unused and in its original condition.* Include original packaging, accessories, manuals, and invoice.## 2. Non-Returnable ItemsThe following items cannot be returned unless they arrive damaged or defective:* Used products* Products with physical damage caused by customers* Products missing original packaging or accessories* Clearance or sale items (unless defective)* Personal use items for hygiene reasons## 3. Replacement PolicyEligible products may be replaced if:* The item is damaged during delivery.* A manufacturing defect is found.* The wrong product was delivered.Replacement requests must be submitted within **48 hours of delivery** along with photos or videos showing the issue.## 4. Refund PolicyRefunds are issued only when:* A replacement is unavailable.* An order is cancelled before shipment.* The returned product passes inspection and meets return requirements.Once approved, refunds will be processed to the original payment method.### Estimated Refund Timeline* UPI Refunds: 3–7 Business Days* Debit/Credit Card Refunds: 5–10 Business Days* Net Banking Refunds: 5–10 Business Days* Wallet Refunds: 2–5 Business DaysProcessing times may vary depending on banks and payment providers.## 5. Order Cancellation### Before ShipmentOrders can be cancelled before dispatch for a full refund.### After ShipmentOrders cannot usually be cancelled once shipped. Customers may request a return after delivery if eligible under this policy.## 6. Return ProcessTo request a return, replacement, or refund:1. Contact our customer support team.2. Provide your Order ID.3. Share clear photos or videos of the product if required.4. Wait for approval and return instructions.5. After inspection, your refund or replacement will be processed.## 7. Return ShippingIf the return is due to:* Wrong product delivered* Damaged product* Defective productJhakanaka will bear the return shipping cost.For returns requested for other approved reasons, return shipping charges may be deducted from the refund amount.## 8. Inspection and ApprovalAll returned products are inspected before approval.Jhakanaka reserves the right to reject refund or replacement requests if:* Return conditions are not met.* The product shows signs of misuse.* Required accessories or packaging are missing.## 9. Contact UsFor any return, replacement, or refund request, please contact us through the support information available on our website.**Jhakanaka***Smart Gadgets. Smarter Life.***Email:** [support@jhakanaka.in](mailto:support@jhakanaka.in)**Website:** https://jhakanaka.in